|
FREQUENTLY
ASKED QUESTIONS
|
| Does
Stargate fill orders for resellers and wholesale companies? |
Yes, Stargate is designed to cater to both individual consumer's needs and
resellers. If you are a reseller and would like to access Stargate Software's
online wholesale area please follow the resellers
area link on any page and fill out the provided form and we will email
you a user name and password. |
| After
I place an order, how long will it take for me to get it? |
We ship almost
immediately after we get your order depending upon product availability,and
you should receive your order within 2-4 business days from Federal Express.
Please refer to the Stargate Shipping Information
Page for more details.
|
| If
I have a question concerning technical support about one of Stargate's products
what do I Do? |
If you have a technical question concerning product installation or are
having difficulty getting a particular game or program running Stargate
has provided A Publisher database of all
the current manufacturers technical support numbers so our customers can
get easy access to support directly from the people who manufactured the
products.They are very helpful and can usually answer your questions promptly
and courteously. |
| How
do I use the online shopping features at Stargate Software? |
Please
refer to the Shopping Cart help page for
detailed help on shopping Stargate. We have tried to make your shopping
experience as enjoyable as possible,but if you have any comments or suggestions
please email our sales department so we may serve you better. |
| How
do I now the online shopping features at Stargate Software are secure? |
We
take security very seriously at Stargate Software.Thats why we use a separate
secured server provided by Virtual Cart Secured Shopping Services
to ensure credit card security encryption is maximized.When you go to the
secure check out area you will see two key icons in the top corners of your
screen,then you will know you are on Virtual Carts secured server and you
can rest assured that the transaction is fully secured. |
| If
I have a question about my order or its status, what number can I call? |
If
at anytime your have a questions about an order placed online at Stargate,you
can call our sales department at . The hours of operation are
Monday thru Friday,9 AM to 6PM eastern standard time. Please have your order
number handy when you call so we can help you faster. |
| If
I pre-purchase an item will my credit card still get billed if I haven't
received the item yet? |
No,sales
are not charged to your credit card until the order is in stock and is ready
to ship. |
| If
I pre-purchase a product am I guaranteed to get it? |
Sometimes
manufacturers of certain titles will allocate the distribution of a title
based on their supply. If this happens to a product ordered from Stargate
we will process the orders in the order that we received them. |
| Do
you deliver to overseas customers? |
At this time Stargate will only process overseas orders to resellers. |
| What
are the return policies? |
Please
see the Return Policy page. |
If
you have a question that you feel should be posted in this section for
others to see, please email it to info
|
 |